FAQ

ISBN Information

What is an ISBN?
An ISBN is a 10-digit or 13-digit number code that helps to identify the specific book, author(s), and edition. You can find the ISBN on the back cover of the book immediately above or near the barcode and/or on the copyright page.
Warning! If there is a sticker over the back cover of the book, use the printed ISBN on the copyright page.
For Loose-leaf books only use the ISBN located on the barcode on the front or back book cover.

What is the copyright page?
The copyright page is the page following the title page which includes information about the copyright date, author(s), and publisher.

What if there is more than one ISBN?
Make sure to select the ISBN that most accurately describes your book. For example, for a hardcover book, select the ISBN that says [hardcover] in brackets, or if it’s a paperback book, select the ISBN that says “pbk.” or “paperback”. Use the “package” ISBN if your book includes all the original, supplemental materials such as unused access codes, CDs, or DVDs.
Warning! If there is a sticker over the back cover of the book, use the printed ISBN on the copyright page.

Can I look up multiple ISBN’s at one time?
Yes, you can enter multiple ISBN’s separated by a comma or a space.

Packing Books

How do I pack my books?
Packaging your books correctly is critical to receiving the price you were offered. Please read Packing Guidelines(Link needed) to make sure that your books arrive at the book-buyer’s facility in the condition you sent them.

Should I buy insurance?
Our prepaid shipping labels for FedEx and UPS come with insurance covering up to $100, meaning that if FedEx or UPS damages or misplaces your package, they will compensate you. If your materials are worth more than $100 you can buy additional insurance.
Our prepaid shipping labels for USPS does not include insurance, but insurance can be bought at USPS. 

BookDeal is not responsible for any loss or damage incurred during shipping

Do I have to pay for shipping?
Shipping is FREE with our prepaid shipping label. However, if you choose not to use our label and/or use a different carrier, you are responsible for the shipping costs.

How long do I have to ship my books after I place my order?
You should give your books to the carrier within 5 business days after placing your order to receive the price you were offered.

What if I haven’t shipped my books within 5 business days after placing my order?
Since some book-buyers only allow you to sell one book, please cancel your previous order and make a new order. If you ship your books after 5 business days, you may not be able to receive the full amount from your original quote.

What if my books are lost during transit?
Our prepaid shipping labels for FedEx and UPS come with insurance covering up to $100, meaning that if FedEx or UPS damages or misplaces your package, they will compensate you. If your materials are worth more than $100 you can buy additional insurance.
Our prepaid shipping labels for USPS does not include insurance, but insurance can be bought at USPS. 
BookDeal is not responsible for filing claims on damaged or lost packages. 

When will I get paid?
Once the book-buyer has received your book, payment will be issued within 5 business days. The absolute timeline of your payment depends on the distance between you and the book-buyer because of the time it takes for the materials to be delivered.

What if I didn’t include some books on the packaging slip?
Don’t worry about it! Once your package(s) arrives at the book-buyer’s facilities, they will analyze the contents and issue payment for the books they have received.

What if I included the wrong book or a different edition?
Please contact Customer Service.

What if I included books that are not on the packaging slip?
Please contact Customer Service.

If I am unable to print the shipping label from my computer, what do I do?
If you contact Customer Service, we can email the shipping label to you.

How do I track my package?
Go to My Account > Orders and then click on Track Package.

Can I get my books back?
That depends on the book-buyer. You can check your book-buyer’s policies here.

Acceptable Guidelines for Selling Your Books

Can I sell a loose-leaf textbook?
Yes, but make sure to check all the guidelines we provide.
1. Check the ISBN carefully. Use the ISBN that has “loose-leaf” in the description. If you accidentally quote a hardcover edition but send a loose-leaf edition, you might not get paid. The correct ISBN should be on the back cover or the copyright page.
2. If the ISBN’s description includes “with supplementary materials” or “with access code”, your book should be in the original packaging and the access code should not be visible. If you have removed the shrink-wrap from the textbook, the access code will be counted as “visible”, even if you have not used the access code.
3. Make sure that all the pages are included and in the correct order.
4. Secure the pages with rubber bands vertically and horizontally around the book and all its pages.

What kind of books do you buy?
We buy any legally obtained book with an ISBN whose value is determined by the quality of the books as it pertains to the Book Acceptance Guidelines.

How are my books priced?
Pricing is based on the book’s future value, its popularity, use in the next semesters’ curriculum, the current demand, and the number of copies of the book the book-buyer currently has in stock.

Why did I get paid less than my original quote?
Upon arrival, ever package is inspected by our book-buyers. If the condition of the contents is different than what was stated or if not all the materials have been received, the book-buyers will adjust their offer accordingly.

How long is the price quote good for?
If you shipped the package within 5 business days after placing your order, the price quote will be valid. If you ship your books after 5 business days, you may not be able to receive the full amount from your original quote.

Do you buy large quantities of books?
The maximum number of books you can sell can be seen in the quantity drop-down menu. Furthermore, each vendor has set a maximum number of books they will buy over the course of a month or a year. Keep in mind that one seller may only have one account. If it is found that a seller has been selling books through multiple accounts, all accounts will be suspended.

Is there a minimum order?
Each book-buyer decides their own order minimum.

How do I get paid?
You can get paid through Paypal / Venmo / Zelle.

Do you take international customers?
Sorry, we do not take international customers at this time.

International Editions

What are international editions?
International editions are special editions of U.S. textbooks available to students outside of America. These editions offer non-American students the opportunity to receive a comparable level of education to that of American universities, without having to pay the higher American price of the textbook.

How are international editions and U.S. editions different?
International editions are often much cheaper due to the smaller cost of publishing in other countries. The physical textbooks may differ in cover art, cover quality (paperback vs. hardcover), picture quality (monochrome vs. color), ISBN number, and practice problems.

Counterfeit Textbooks

What are counterfeit textbooks?
Counterfeit textbooks are books that are produced illegally and sold on third-party websites as cheaper options. They cannot be resold to buy-back websites.

What are the differences between counterfeit textbooks and original textbooks?
1. The binding of a counterfeit textbook is often poorly made. This can be noticeable if the glue is unevenly distributed, is a different color, or has a different smell. You can also recognize a counterfeit textbook by the spine, which may be too flat or too bent.
2. Counterfeit textbooks tend to use cheaper, plain paper with text bleeding through from one page to the next, while original textbooks use glossy, high quality paper. Counterfeit textbooks can have thicker or thinner pages due to the poor quality of paper.
3. Counterfeit producers tend to use narrower widths of text to save money by using less paper.
4. The low quality of the graphics may be a telltale sign of counterfeit textbooks. For example, the images and/or writing may be blurry and pixelated, the cover art may be lower quality, and the title and author may not be centered on the cover.
5. The letters of a counterfeit textbook may look like it is written in a cheaper font. For example, text may be thicker instead of in a fine print.
6. If the textbooks seem to be very different but the ISBNs match with no labels indicating that it is a teacher’s or international edition, it may be a counterfeit textbook.

If you don’t have an original textbook to compare the counterfeit textbook to, these are some additional signs of a counterfeit textbook.
7. The barcode, which is supposed to be clear-cut and black-and-white, may look fuzzy or colored like a photocopy.
8. The blank pages at the beginning and/or end in original textbooks and the copyright page may be absent.
9. The endband may be frayed or have a different color pattern.

How BookDeal Buyers handle potential inauthentic textbooks?
BookDeal has a ZERO tolerance policy for people looking to sell inauthentic copies of textbooks to our Buyers. By selling a textbook on the BookDeal Marketplace you are agreeing that you are sending an authentic copy of the textbook. Every seller will agree to abide by the anti-counterfeit policies that each of our buyers have put into place.  

Buyer’s on the BookDeal marketplace are NOT under any circumstances allowed to purchase textbooks received from people they believe are suspicious of being an inauthentic copy until they are validated through the appropriate methods. If you send a copy of a textbook to a BookDeal buyer, and our Buyer believes it may be an inauthentic copy, then your account will be placed on a temporary hold, and you will be unable to sell textbooks to our Buyers until the book is authenticated. Also, by selling your textbooks to our Buyers you agree to send in a receipt of purchase for any textbook requested by our Buyer’s for anything they believe may be an inauthentic copy.  

When your account is placed on hold you will lose all selling and buying privileges on the BookDeal Marketplace. Once your book has been authenticated they will be reinstated. If you send a second textbook in that a Buyer believes is inauthentic your account may be permanent disabled if you cannot provide a receipt of purchase from a reliable source. Any textbook deemed inauthentic immediately becomes the property of the BookDeal Buyer and will be disposed of accordingly once proven inauthentic by the Buyers anti-counterfeit methods. By not providing receipt of purchase for any book believed to be inauthentic copy you are running the risk of your account being terminated indefinitely.

Each Buyer has their own method of handling counterfeit textbooks. We will list the procedure for each company below for your convenience. These textbooks are generally sent to a publisher and reviewed by them to provide authenticity or in authenticity.

For First-time Users
Welcome to BookDeal! We are so excited to help you sell your books and we've made it super easy for you to do so by putting everything you need in one place. If you'd like information on how to sell your books, see below.

How do I sell my books?
1. Enter the ISBN.
2. Visit the product offer page for item you wish to sell.
3. Click Add to Cart.
4. When you’ve finished adding offers into your cart, tap the Shopping Cart icon.
5. If you’d like to edit the items in your cart, click Delete next to the item in the Cart.
6. Click Proceed to Checkout and follow the on-screen instructions.
7. Review your order and information and click Place your order to finalize your offer(s).
8. Click Print Shipping Label and pack your books according to the Packing Guidelines(link needed).
9. Mail your books within 5 business days.
10. Get paid!

What are the Selling Guidelines?

To qualify for the BookDeal Guarantee, you must follow these guidelines:
1. Adhere to the Book Condition Guidelines
2. Adhere to the Book Acceptance Guidelines
3. Adhere to the Packaging Guidelines
4. Upload photos of your book using Upload Book Photos.